How do I find you?

You can find us located at 119 West 57th Street in NYC. Simply enter the building, take the elevator up to the 12th floor, and ring the doorbell of suite #1201. We hope to see you there!


When will my order ship?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Do you do local same day delivery?

Local delivery is available for orders over $50 within the Manhattan area. An additional charge for a courier fee will be applied to your order.

To place an order for local same-day delivery, please select the local pick up option when proceeding to check out. Once you place your order, please give us a call at (212) 757-8651 so we can arrange for the courier to deliver your item(s).

Deliveries are made from 2-6 pm on Monday-Friday.

Do you do in-store pick up?

You can skip the shipping fees with free local pickup at our 119 West 57th Street location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email or text when your order is ready along with instructions. 

Our in-store pickup hours are 1-7 pm on Monday-Friday. Please have your order confirmation email or text with you when you come.


What is your Exchange/Return Policy?

Due to the nature of our products, we do not accept returns or exchanges. If you receive a defective item, please contact us at (212) 757-8651 with details of the product and the defect. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The products we carry many times are covered under manufacturer warrarnty

In the event that your order arrives damaged in any way, please email us as soon as possible at ladykonfidential@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ladykonfidential@gmail.com or by calling us at (212) 757-8651.