Refund policy

Due to the nature of our products, we do not accept any returns or exchanges under any circumstances.

However, most of the products we carry are covered under the manufacturer’s warranty. If you experience any defects with your purchase, we encourage you to contact the manufacturer directly for assistance with a replacement. Proof of purchase will typically be required to process warranty claims.

You can contact us at ladykonfidential@gmail.com or by calling us at (212) 757-8651 if you have any additional questions regarding our policies.