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Due to the nature of our products, we do not accept any returns or exchanges under any circumstances.

However, most of the products we carry are covered under the manufacturer’s warranty. If you experience any defects with your purchase, we encourage you to contact the manufacturer directly for assistance with a replacement. Proof of purchase will typically be required to process warranty claims.

You can contact us at ladykonfidential@gmail.com or by calling us at (212) 757-8651 if you have any additional questions regarding our policies.

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Local delivery is available for orders over $50 within the Manhattan area. An additional charge for a courier free will be applied to your order.

Deliveries are made from 2-6 pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our 119 West 57th Street location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email or text when your order is ready along with instructions. 

Our in-store pickup hours are 1-7 pm on Monday-Saturday. Please have your order confirmation email or text with you when you come.